Privacy Policy

ESPILO (“Espilo”, “we”, “us” or “our”) operates www.espilo.co.uk. We respect your privacy and explain below how we collect, use, share and protect personal information.

1. Who We Are

Email: info@espilo.co.uk

2. Information We Collect

We may collect information you provide when browsing, creating an account, ordering, contacting us, subscribing to communications, submitting reviews or otherwise using the website:

• Name and contact details, including email, telephone and delivery address.
• Billing, order and transaction information.
• Account information where applicable.
• Customer-service correspondence.
• Marketing preferences and subscription information.
• Reviews, feedback, photographs or other content you choose to provide.
• Technical information such as IP address, browser, device, pages viewed, referring source and website interactions.

3. How We Use Information

• Process, fulfil and deliver orders.
• Process payments and help prevent fraud.
• Provide customer service and manage returns/refunds.
• Maintain customer accounts where applicable.
• Operate, secure and improve the website.
• Understand website use and improve products and customer experience.
• Send marketing where permitted and according to your preferences.
• Measure marketing performance where applicable.
• Meet legal, accounting and regulatory obligations.

4. Legal Bases

Depending on the circumstances, we rely on contract, legal obligation, legitimate interests or consent. Consent may be used for certain marketing or non-essential cookies and can be withdrawn at any time.

5. Marketing

If you subscribe, we may send collection launches, product news, editorial content, offers and brand updates. You can unsubscribe at any time. Transactional messages such as order confirmations may still be sent where necessary.

6. Sharing Information

We do not sell personal information. We may share necessary information with e-commerce and hosting providers, payment processors, couriers, email/CRM providers, analytics and advertising providers, fraud/security providers, professional advisers and authorities where legally required.

7. Payments

Third-party payment providers may process payment information under their own policies. Espilo does not normally store full payment-card details.

8. Cookies

We use cookies and similar technologies for essential functions and, where permitted, preferences, analytics and marketing. See our Cookie Policy.

9. International Transfers

Some service providers may process information outside the UK. Where applicable, we use appropriate safeguards required by UK data-protection law.

10. Retention

We retain information only as long as reasonably necessary for transactions, customer service, legal/accounting records, disputes, fraud prevention and other legitimate purposes. We delete or anonymise information when no longer required.

11. Your Rights

• Access your personal information.
• Correct inaccurate information.
• Request deletion in applicable circumstances.
• Request restriction of processing.
• Object to certain processing, including direct marketing.
• Request portability of certain information.
• Withdraw consent where processing relies on consent.

Contact info@espilo.co.uk to exercise applicable rights. You may also complain to the UK Information Commissioner’s Office (ICO).

12. Security

We use reasonable technical and organisational measures to protect information, although no online system can be guaranteed completely secure.

13. Third-Party Websites

Links to third-party websites are provided for convenience. We are not responsible for their privacy practices.

14. Children's Privacy

Espilo is not specifically directed at children and we do not knowingly collect children's information for marketing or account creation.

15. Changes

We may update this policy as our services, technology or legal requirements change. The latest version will be published on our website.

16. Contact